Shipping Policy
Effective as of November 6, 2026
Thank you for shopping at COTT Cargo. We provide clear, predictable, and dependable delivery services for all orders of Merry Slippers placed on https://merryslippers.com. Please review our shipping terms below.
1. Shipping Rates & Delivery Estimates
We maintain a straightforward flat-rate shipping model to ensure transparency at checkout:
- Flat Rate Shipping Fee: $8.95 per order (applied uniformly at checkout for all domestic shipments).
- Order Processing Time: 1 to 3 business days (Monday through Friday, excluding national holidays). Orders placed on weekends will begin processing on the next business day.
- Domestic Transit Time: 5 to 10 business days via USPS or UPS Ground following carrier pickup.
- Total Estimated Domestic Delivery Time: 6 to 13 business days from the date of order placement.
2. International Shipping
We proudly ship Merry Slippers internationally to select destinations:
- International Transit Time: 10 to 25 business days, depending on local customs and postal services.
- Customs, Duties, and Import Taxes: International shipments may be subject to import duties, customs tariffs, and local VAT imposed by the destination country once the parcel arrives. All customs fees and import taxes are the sole responsibility of the customer. COTT Cargo does not collect or manage these fees.
3. Order Tracking
Once your order has been packaged and handed over to the shipping carrier (USPS or UPS), you will automatically receive a shipping confirmation email containing your official tracking number. Please allow 24 to 48 hours for tracking activity to update on the carrier's tracking portal.
4. P.O. Boxes and APO/FPO Addresses
We support deliveries to P.O. Boxes, APO (Army Post Office), and FPO (Fleet Post Office) military addresses. All orders bound for P.O. Boxes and APO/FPO addresses are shipped exclusively via the United States Postal Service (USPS). Please allow additional transit time for APO/FPO military consignments.
5. Shipping Delays
While we make every effort to meet stated delivery timeframes, COTT Cargo is not responsible for transit delays caused by external factors beyond our control, including severe weather conditions, carrier mechanical breakdowns, postal labor strikes, holiday peak volumes, or customs inspections.
6. Lost or Damaged Packages
If your package arrives damaged, or if tracking indicates delivery but you have not received your package, please follow these steps:
- Check your surrounding property, porch, and with neighbors or building managers.
- If the package is still missing or damaged upon receipt, you must contact us at support@merryslippers.com within 7 days of the expected delivery date.
- Please provide your order number and photos of the damaged package (if applicable). We will open an investigation with the carrier and provide a prompt resolution, including a replacement shipment or full refund.
7. Restricted Shipping Destinations
COTT Cargo complies with all international trade sanctions, embargoes, and export control regulations. We do not process orders or ship to restricted, sanctioned, or high-risk territories, including Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions of Ukraine. Orders submitted with shipping destinations in restricted territories will be canceled and refunded in full.
8. Contact Information
For questions or assistance regarding your shipment, please reach out to our team:
COTT Cargo
Website: https://merryslippers.com
Email: support@merryslippers.com