Refund Policy
Effective as of November 6, 2026
At COTT Cargo, your satisfaction with your Merry Slippers purchase is our priority. We maintain a transparent and customer-focused return policy in full compliance with Google Merchant Center and marketplace consumer protection standards. Please read the terms below carefully.
1. 30-Day Return Window
We offer a 30-day return window. You have 30 calendar days from the date tracking confirms delivery of your Merry Slippers order to request a return and refund.
2. Return Eligibility Criteria
To qualify for a return and full refund, items must satisfy the following conditions:
- The slippers must be unworn, unused, unwashed, and free from any signs of wear, pet hair, dirt, or odors.
- The item must be in its original packaging with all tags, labels, and inserts intact.
- You must provide proof of purchase (such as your order confirmation email or order number).
3. How to Initiate a Return (RMA Process)
To begin a return, please follow these steps:
- Email our support team at support@merryslippers.com with your order number, reason for return, and clear photos if the item is damaged or incorrect.
- Once verified, our team will issue a Return Merchandise Authorization (RMA) number along with the designated return shipping address.
- Package the item securely, clearly mark the RMA number on the outside of the box or packing slip, and send it back using a trackable shipping service.
Returns sent without a valid RMA number cannot be accepted or processed.
4. Return Shipping Costs
For standard returns (such as buyer remorse, incorrect size ordered, or personal preference), the customer is responsible for all return shipping costs. Return shipping fees are non-refundable. We strongly recommend using a trackable shipping service, as COTT Cargo cannot be held liable for packages lost in transit during return shipping.
5. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect pair of Merry Slippers, notify us within 7 days of delivery at support@merryslippers.com with your order number and clear photos of the defect or damage. We will immediately provide a prepaid return shipping label and issue a free replacement or a 100% full refund (including any initial shipping fees paid), based on your preference.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Items showing visible signs of wear, outdoor use, laundering, or damage not caused during transit.
- Items returned past the 30-day window from the delivery date.
- Personalized, customized, or final clearance/sale items marked as non-returnable at checkout.
- Items classified as personal hygiene goods that have been removed from sealed protective bags.
7. Exchanges
The fastest way to exchange a pair of Merry Slippers for another size or color is to request an RMA return for the original item following the standard process and place a new order on https://merryslippers.com for your desired replacement.
8. Refund Processing and Timelines
Once your return is received and inspected at our fulfillment facility, we will send an email notification confirming receipt and approval status:
- If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
- Please note that original shipping charges ($8.95 flat rate) are non-refundable for non-defective returns.
9. Late or Missing Refunds
If you have not received your refund after 10 business days from our approval email:
- Check your bank account or credit card statement again.
- Contact your credit card company or banking institution; it often takes processing time before a refund is officially posted.
- If you have completed these steps and still have not received your refund, please contact us immediately at support@merryslippers.com.
10. Contact Us
For all return and refund inquiries, please contact:
COTT Cargo
Website: https://merryslippers.com
Email: support@merryslippers.com